Fishtec Customer Service

kingfisheryh02nxs · Sep 23, 2008

A few days ago i broke my double handed rod, and after a quick call to Fishtec's customer service i was told to return rod and they will send a new one out a.s.p. Four days after sending it back my new rod arrived, no hassle no stress.

I can think of a very well known company who could do with following this great example of customer service.

Fishtec, a pleasure to deal with, thoroughly recommended.

Paul

LuckyLuke · Sep 23, 2008

out of interest what rod was it and did fishtec charge a replacement / repair fee for the new rod i know when they had the loomis repair contract they charged i think 10-15% of a new rods value

LL

kingfisheryh02nxs · Sep 24, 2008

LuckyLuke said:
out of interest what rod was it and did fishtec charge a replacement / repair fee for the new rod i know when they had the loomis repair contract they charged i think 10-15% of a new rods value

LL

The rod was a Guideline LPXe, and no they didn't charge a penny.

Fishtec Customer Service

kingfisheryh02nxs

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LuckyLuke

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kingfisheryh02nxs

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